How Brite Orthodontics Scaled to 10+ Locations While Cutting A/R by 54%
Nov 8, 2024
The Challenge: Manual & time-consuming insurance payment processing and A/R management
Brite Orthodontics, a growing group of orthodontic practices in upstate New York, was struggling with inefficient revenue cycle management processes across their locations. As they expanded from 2 to 10+ offices, their billing team was spending hours upon hours manually posting EOBs and managing insurance A/R. This led to delays in addressing denials and, in many cases, revenue loss. Several of their practices had an outdated accounts receivable collection process and, as a result, were suffering from high insurance A/R and delayed patient billing.
That led Shay, the Practice Manager at Brite Orthodontics, to begin looking for a modern RCM solution to boost efficiency and support their rapid growth.
"The ROI of Wieldy.ai was obvious after the first month", Shay shared.
By using Wieldy's AI agents for RCM automation, Brite:
Successfully scaled from 2 to 10+ locations
Saved 82 hours of staff time per month
Achieved a 57% improvement in 60+ day insurance A/R
Automated insurance payment processing and streamlined A/R management
To start, the Brite team rolled out the agents at one location. The Wieldy onboarding team worked closely with the Brite IT team to integrate with their practice management system and customize the platform settings to fit their specific needs.
After seeing significant results in the first month, Brite Partners decided to roll the Wieldy agents out across all of their locations. The software was so intuitive that Shay was able to quickly train up the billing team and facilitate rapid adoption across each office.
Impact: Processing more payments and reducing A/R with less manual effort
Within the first six months, Brite Orthodontics experienced remarkable improvements:
Improved Denial Management: Real-time addressing of denials, dramatically reducing 60+ day Insurance A/R by 54%.
Time Savings: 82 hours of staff time saved per month on EOB posting and processing.
Increased Revenue: Higher collection rates thanks to timely denial management and improved patient communication.
Scalability: Successfully expanded from 2 to 10 locations while improving RCM efficiency.
Staff Satisfaction: Reduced burnout by automating repetitive tasks, allowing staff to focus on more valuable activities.
Wieldy's AI agents seamlessly integrated with Brite's practice management system, empowering their team to work smarter, saving both time and money. According to Shay, Wieldy's AI agents were especially helpful in addressing denials in real-time, rather than waiting until their monthly Insurance A/R process.
Because Wieldy had freed up their time, the Brite Orthodontics staff can now shift their focus to customer care. They’re able to have timely conversations with patients about payment plans, reducing surprise bills at the end of treatment and improving overall satisfaction.
“Wieldy's AI agents have transformed our unwieldy RCM process. We're now able to 'do less and make more,' just as Wieldy promised. Our staff is happier, our cash flow has improved, and we've been able to focus on growth and patient care instead of paperwork."
Shay, Practice Manager at Brite Partners Orthodontics
Conclusion
By implementing Wieldy's AI agents, Brite Partners Orthodontics was able to streamline their RCM process, improve denial management, and successfully scale their practice. The time and cost savings have improved their financial outcomes and positioned the practice for continued growth and success.
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