Case Study: Brite Partners Orthodontics Transforms Revenue Cycle Management with FC Copilot

The Challenge: Manual & time-consuming insurance payment processing and A/R management

Brite Orthodontics, a growing group of orthodontic practices in upstate New York, was struggling with inefficient revenue cycle management processes across their locations. As they expanded from 2 to 10+ offices, their billing team was spending hours upon hours manually posting EOBs and managing insurance A/R. This led to delays in addressing denials and, in many cases, revenue loss. Several of their practices had an outdated accounts receivable collection process and, as a result, were suffering from high insurance A/R and delayed patient billing.

That led Shay, the Practice Manager at Brite Orthodontics, to begin looking for a modern RCM solution to boost efficiency and support their rapid growth. 

"The ROI of FC Copilot was obvious after the first month", Shay shared.

By using FC Copilot for RCM automation, Brite:

• Successfully scaled from 2 to 10+ locations

• Saved 82 hours of staff time per month

• Achieved a 57% improvement in 60+ day insurance A/R

Automated insurance payment processing and streamlined A/R management

To start, the Brite team rolled out FC Copilot at one location. The Wieldy onboarding team worked closely with the Brite IT team to integrate with their practice management system and customize the platform settings to fit their specific needs.

After seeing significant results in the first month, Brite Partners decided to roll FC Copilot out across all of their locations. The software was so intuitive that Shay was able to quickly train up the billing team and facilitate rapid adoption across each office.

Impact: Processing more payments and reducing A/R with less manual effort 

Within the first six months, Brite Orthodontics experienced remarkable improvements:

• Improved Denial Management: Real-time addressing of denials, dramatically reducing 60+ day Insurance A/R by 54%.

• Time Savings: 82 hours of staff time saved per month on EOB posting and processing.

• Increased Revenue: Higher collection rates thanks to timely denial management and improved patient communication.

• Scalability: Successfully expanded from 2 to 10 locations while improving RCM efficiency.

• Staff Satisfaction: Reduced burnout by automating repetitive tasks, allowing staff to focus on more valuable activities.

FC Copilot's built-in automation tools and seamless integration with Brite's practice management system empowered their team to work smarter, saving time and making the practice more money. According to Shay, FC Copilot was especially helpful in addressing denials in real-time, rather than waiting until their monthly Insurance A/R process.

Because FC Copilot has freed up their time, the Brite Partners staff can now shift their focus to customer care. They’re able to have timely conversations with patients about payment plans, reducing surprise bills at the end of treatment and improving overall satisfaction.

“FC Copilot has transformed our unwieldy RCM process. We're now able to 'do less and make more,' just as Wieldy promised. Our staff is happier, our cash flow has improved, and we've been able to focus on growth and patient care instead of paperwork."

Shay, Practice Manager at Brite Partners Orthodontics

Conclusion

By implementing FC Copilot, Brite Partners Orthodontics was able to streamline their RCM process, improve denial management, and successfully scale their practice. The time and cost savings have improved their financial outcomes and positioned the practice for continued growth and success.

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