Case Study: Brite Partners Orthodontics Transforms Revenue Cycle Management with FC Copilot
Apr 8, 2024
The Challenge: Manual & time-consuming insurance payment processing and A/R management
Brite Partners Orthodontics, a growing group of orthodontic practices in upstate New York, was struggling with inefficient revenue cycle management processes across their locations. As they expanded from four to eight offices, their billing team was spending hours upon hours manually posting EOBs and managing insurance A/R. This led to delays in addressing denials and, in many cases, revenue loss. Several of their practices had an outdated accounts receivable collection process and, as a result, they were suffering from high insurance A/R and delayed patient billing.
That’s what led Shay, the Practice Manager at Brite Partners, to start looking for a modern RCM solution to boost efficiency and support their rapid growth.
The ROI of FC Copilot was obvious after the first month.
Shay, Practice Manager at Brite Partners Orthodontics
By using FC Copilot for RCM automation:
Successfully scaled from 4 to 8 locations
Saved 72 hours of staff time per month
57% improvement in 60+ day insurance A/R
Solution: Automated insurance payment processing and streamlined A/R management
Initially, Brite Partners implemented FC Copilot at one location. The Wieldy onboarding team worked closely with Brite Partners' IT team to integrate with their practice management system and customize the platform settings to fit their specific needs.
After seeing significant results in the first month, Brite Partners decided to roll out FC Copilot across all eight of their locations. The software was so intuitive that Shay was able to quickly train up the billing team and facilitate rapid adoption across each office.
Impact: Processing more payments and reducing A/R with less manual effort
Within the first six months, Brite Partners experienced remarkable improvements:
Improved Denial Management: Real-time addressing of denials, dramatically reducing 60+ day Insurance A/R by 54%.
Time Savings: 72 hours of staff time saved per month on EOB posting and processing.
Increased Revenue: Higher collection rates thanks to timely denial management and improved patient communication.
Scalability: Successfully expanded from 4 to 8 locations while improving RCM efficiency.
Staff Satisfaction: Reduced burnout by automating repetitive tasks, allowing staff to focus on more valuable activities.
FC Copilot's built-in automation tools and seamless integration with Brite Partners’ practice management system empowered their team to work smarter, saving time and making the practice more money. According to Shay, FC Copilot has been especially helpful in addressing denials in real-time, rather than waiting until their monthly Insurance A/R process.
Because FC Copilot has freed up their time, the Brite Partners staff can now shift their focus to customer care. They’re able to have timely conversations with patients about payment plans, reducing surprise bills at the end of treatment and improving overall satisfaction.
“FC Copilot has transformed our unwieldy RCM process. We're now able to 'do less and make more,' just as Wieldy promised. Our staff is happier, our cash flow has improved, and we've been able to focus on growth and patient care instead of paperwork."
Shay, Practice Manager at Brite Partners Orthodontics
Conclusion
By implementing FC Copilot, Brite Partners Orthodontics was able to streamline their RCM process, improve denial management, and successfully scale their practice. The time and cost savings have improved their financial outcomes and positioned the practice for continued growth and success.
