How Downtown Braces Transformed Its Revenue Cycle with Wieldy

Challenge

Before Wieldy, Downtown Braces struggled with long claim-to-cash cycles, manual posting tasks, and mounting insurance A/R. Payments took over 50 days to arrive, teams spent hours on repetitive claim entry, and aging A/R accounts continued to grow — all of which strained both cash flow and staff capacity.

Solution

Downtown Braces partnered with Wieldy to modernize and automate their revenue operations. By implementing Wieldy’s intelligent RCM automation, they replaced outdated manual workflows with smart, hands-off processes for claim posting, EFT conversion, and A/R optimization.

Results

70% Faster Claim-to-Cash

"What used to take an average of 51 days now takes just 15 days. That’s a 36-day reduction, making us 70% faster in getting paid." - Dr. Z, Downtown Braces

88+ Hours Saved Per Month

“The platform automates time-consuming tasks like claim posting, saving us 88 hours a month per location. My team now focuses on high-value activities like managing denials and accelerating collections.” - Dr. Z, Downtown Braces

86% Faster Revenue Recognition

Claim payments are now recognized 23 days faster, dramatically improving cash flow and enabling more accurate forecasting.

53% Reduction in Accounts Receivable

Wieldy’s proactive follow-up engine and EFT adoption helped shrink aging receivables significantly, especially in hard-to-collect 90+ day accounts.

The Wieldy Impact

“Wieldy does exactly what it promises — it lets us do more with less. The team is responsive, easy to work with, and genuinely focused on results. This has been game-changing for our business.” - Dr. Z, Downtown Braces

With Wieldy, Downtown Braces has reclaimed their team’s time, improved financial visibility, and dramatically accelerated payment timelines — all while enhancing patient-facing operations.

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